Question 1

Do credits expire?

Accepted Answer

No. Credits never expire and remain in your account until you use them.

Question 2

What happens if generation fails?

Accepted Answer

Credits are only consumed on successful generation. If the AI fails to produce a result, your credits are automatically refunded.

Question 3

Can I get a refund?

Accepted Answer

Full refunds are available within 7 days of purchase, provided that no credits from the pack have been used. If you experience technical issues, please contact us and we will resolve it.

Question 4

Is my payment information secure?

Accepted Answer

Payments are processed by Creem, a PCI-compliant payment provider. We never see or store your card details.